Refunds & Returns

If your order arrives damaged, incorrect, incomplete, or does not arrive at all, contact us within 7 days of the delivery date shown by the carrier and we will replace it or refund it at no cost to you.

How refunds are issued

Approved refunds go back to the original payment method used at checkout. Refunds typically post within 3–10 business days depending on your bank or card issuer. We email a confirmation as soon as the refund is initiated.

Partial refunds are issued where only part of an order qualifies.

What is not eligible

Items that have been opened or used, requests made more than 7 days after delivery, returns sent without prior authorization, and orders undeliverable due to an incorrect address provided at checkout.

Cancellations

Orders can be cancelled for a full refund any time before they are packed. Once an order has shipped it cannot be cancelled.

Contact

Email support@meritcheckout.com from the address on the order.